Merlin's Realm International Orders
We want you to know that we love you, and we will always do our best to work with your fairly, with that said I'll be very honest, international orders can be very difficult for us. We've had more issues and lost more money with international orders than any other type of shipment. Please, please, please... be patient and understanding.
SIMPLE AND SHORT BOTTOM LINE:
Patience and trust is required for international shipments.
Orders may take 30 to 60 days to arrive after you order.
Faster shipping is no longer available.
Duties and taxes for your country are your responsibility.
Returned shipments are refunded subtract the cost of shipping.
INTERNATIONAL EXCHANGE RATES:
Our prices are listed in USD (United States Dollars). If you pay in any other currency than USD there will be an exchange difference, your bank may or may not charge a percentage for the exchange.
We are attempting to also offer CAD (Canadian Dollars) as an alternate currency. Attempting meaning we have already set it up but are unsure how to test it.
BEFORE IT'S SHIPPED WAIT TIMES:
We craft many of the items we sell. Most orders ship within 1 week. Amulets and custom copper wands may take up to 30 days to complete because of other orders we need to take care of first.
Since we are a small company shipping speed may be further delayed by personal emergencies such as hospital time, family emergencies, dragons breathing, pixies running a muck, potions exploding, fanatics invading etc.
Once your order is shipped it may take 21 - 30 days to arrive, possibly longer depending on your local customs department.
Returned International Shipments:
Do your best to ensure the correct shipping address. Once we ship your item, the money spent on shipping is gone. If we receive your order back for any reason we will refund your order total subtract the actual money spent on shipping. Sometimes this is a little less than what we charge you for shipping, sometimes it is more. I'm sorry, this is the best we can do.
International orders can take up to 60 days or more to arrive (after you order), while most orders do not take nearly this long, delays like this are possible. If you are purchasing for a specific event please let us know and order at least 60 days in advance.
Average wait: (after your order is shipped)
Canada: 21 days
United Kingdom: 10 - 25 days
Australia: 25 - 60 days
Ireland: 7 - 20 days
Japan: 7 - 20 days
Possible wait: up to 90 days
Faster shipping has become very difficult and expensive for us to offer. Average faster shipping tends to cost $50 or more. Due to headaches, lost hours and lost hundreds of dollars we no longer offer faster shipping (like UPS, FED EX, and DHL).
Customs duties and taxes:
Your order may require additional payment to pay for your country's customs taxes. Merlin's Realm does not set or have any control over your country's tax rates. These taxes are your responsibility to pay. We do our best to ship your order in a way that keeps your taxes at a minimum.
Getting status of your order after it's shipped:
You can call your local customs office after the initial 2 week shipping time and get the current status of your package (this tends to push your package through customs faster). In order to do this you will need to give the customs office your package's customs code, if you didn't receive it via email by us already, email us and we will send it to you.
Our promise to you is to offer a quality product and get it shipped to the address supplied as soon as we can. The above quoted times are based on what our local carrier has quoted us (USPS) and our experiences with shipping speeds. For international orders the actual shipping speed is up to USPS, customs and your local carrier. Packages can be delayed by weather, natural disasters, gremlins, pirates and other various delaying conditions. As we are not a shipping company, we do not guarantee any shipping times. Any guarantees or delivery quotes are the responsibility of the respective shipping and customs departments. Assuming we successfully shipped your correct item to the address you supplied, we cannot refund your order until the package is returned back to us.
We make no guarantees to actual delivery time, by placing an order with us you agree to not contest charges based on shipping delays.
If you have any problem with your order or would like a refund please contact us directly to resolve the issue rather then simply contesting the charge. We are here to work with you, were not out to get you, we don't bite. If you have a problem please communicate with us.
These terms are subject to change without notice.